Security and PrivacyIs it safe to shop on your website?
When our order form asks users to enter sensitive information such as credit card number, that information is encrypted and is protected with the highest level of encryption that we use which is 128 BIT SSL Certificate Encryption. This means that the data is translated into secret codes that prevent unauthorised access which makes shopping with us safe.
You can place your order by calling us at 1300 88 23 83 during working hours; Monday - Friday 9am - 5pm AEST.Will you be able to access my credit card details after my purchase?
We do not store your credit card details on our server at all. All credit card information is being sent directly to our merchant facility to be processed and we do not have access to this information.What other information do you collect and store?
We only collect vital information like your name, contact number, email address and delivery address to help us process the order as well as fulfilling it. We do not share any of this information with anyone else. Your information is only shared with our delivery companies for the purpose of delivering your items.
You can retrieve or reset your password here and follow the instructions.
Ordering and PaymentHow can I place an order?
We accept online orders made through our website or you can call us to place an order over the phone. You can place your order by calling 1300 88 23 83 during working hours; Monday - Friday 9am - 5pm AEST. Online orders are active 24/7.How do I use a voucher / promo code?
Most of our promo codes have an expiry date. Expired promo codes will not work. Please make sure that the promo code is active before using it. Upon check out there will be a promo code bar that you can insert the code in. Then press OK to apply the discount.What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Direct Deposit, Paypal and ZipPay. We highly recommend credit card and PayPal payments to ensure that your order is processed at the quickest timeframe.What's next after I've placed my order?
Once you've placed your order, you'll receive an e-mail confirming your order details along with your tax invoice as an attachment. Once your order has been processed, depending on the "Processing Time" of the items, we will then pick, pack and dispatch your items. Once the order has been dispatched, you will receive another email from us with the parcel tracking number.What happen if I receive a delivery email without a tracking number?
95% of our orders are sent out with tracking number. Some of the items may be dispatched directly from our supplier that normally use their own forwarding company. The items are still being tracked just that we might not be able to get hold of the tracking number to update you in time. But 99% of the time, the item reaches the recipient safely.I received a "Partially Shipped" email. What does that mean?
We might send out orders in batches sometimes for several reasons. You will still receive what you ordered - it just means that you will receive your order in two or more separate parcels. If you received this email, just look out for the next "Shipped" email which confirms that everything you ordered has been dispatched.I did not get any email confirmation and/or tax invoice. What should I do?
First, check your junk or spam box in case our emails were forwarded there. If it is not in your junk or spam box, you could have entered the wrong email address during check out. Do not worry - Simply ring us up or send us an email to request for one to be resent.Can I send my orders to a few different addresses?
Each order can only be made to be delivered to just one recipient address. If you wish to send multiple items to different addresses, you will have to place separate order for each different addresses.How do I cancel or change my order?
You may change details of your order or make a cancellation as long as the order is still not being dispatched. Simply give us a call or send us an email. Once the order is dispatched, you will have to return the items to us based on our return policy.Is it possible to have my gift wrapped?
At this point we will not be able to gift wrap our items but we can include your special message in your parcel.
DeliveryHow are the items delivered to me?
We use Australia Post as our main dispatch method. In certain circumstances, we may also use other courier companies like Star Track, Fastway and Courier Please.How much do you charge for delivery?
Delivery within Australia via regular post is a flat fee of $9.90. Express Post for postcodes within the next day guarantee network by Australia Post is $14.90 flat and Express Post outside of these network is $19.90 flat. Regardless the size of your order, location and amount spent on our website, you are only paying one flat shipping fee per order.
Update: Australia Post has suspended their Express Post next day guarantee for the moment. Any express post items sent via Australia Post is not guaranteed to arrive on the next day until further notice.How do I track the status of my order?
Once your item's shipped, you will receive an email from us with a tracking code. You can track your parcel on the Australia Post website or follow the link in your email. If your order is dispatched via another courier service, you will receive an email that with courier tracking link and number.When will my order be dispatched?
Every item has a processing time. It shows the time frame it will take us to pack and send the item. For example, if a product says “Processing Time: 2 - 4 days” it means that it will take us 2 - 4 business days to get our stock ready and send it out. This does not include the delivery period when the item will reach you. The shipping time starts the day the order is dispatched and not the purchase date.Do you deliver to PO Boxes?
Yes, we deliver to PO Boxes. However, if your order is being dispatched via courier which require a physical address, we will get in touch with you.Must someone be present to receive my order?
Our delivery method with Australia Post does not require any signature. Therefore, it is not necessary for you or anyone else to be home to receive the parcel. You will normally be left with a pick up card for you to pick up the parcel from your nearest post office if no one is home to attend to the parcel when the delivery was made.Should I be getting a tax invoice in my parcel?
We are an environmental-friendly company and try to do our bits to save paper and resources. All our invoices are sent electronically to your email address when you first placed the order. If you did not receive a copy, kindly contact us.I have NOT received my items - What do I do now?
- If you did not receive any delivery email prior to that - please check the “Processing Time” period for your items first and then allow the maximum days it takes for Australia Post to deliver your item. If it still passes the estimated time it should take to reach you, feel free to give us a call or send us an email.
- If you received a delivery email with tracking - you may do your own tracking to see where your items are based on the tracking number and instruction provided in the email. Please note that Australia Post might take up to 1 working day to update the most current status of your order. If you found out that your item is currently at a depot in your area, chances are it is on the way to your designated address. If by any chance that the tracking number does not work or there is no status being updated at all, feel free to give us a call or send us an email.
- If you received a delivery email without tracking - please check “Processing Time” period for your items first and then allow up 3 - 8 working days for the item to be delivered to you. If it still passes the estimated time it should take to reach you, feel free to give us a call or send us an email.
Worldwide shipping is not available at the moment. We only deliver to Australian addresses.Can I pick up my order from your warehouse?
We do not allow any pick up directly from our warehouse at this moment. Sorry!