Frequently Asked Questions (FAQ)

Security and Privacy

Is it safe to shop at DadShop?

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the highest level of encryption which is 128 BIT SSL Certificate Encryption. It's safe to shop with us.

What if I still feel insecure making an order over the internet; what other methods can I use to place order?

You can place your order by calling us at 1300 88 23 83 during working hours. (Monday - Friday 9am - 5pm).

Will you be able to access my credit card details after my purchase?

We do not store your credit card details on our server at all. All credit card information is being sent directly to our merchant facility to be processed and we do not have access to this information.

What other information does DadShop collect and store?

We only collect vital information like your name, contact number, email address and delivery address to help us process the order as well as fulfilling it.  We do not dispose any of this information to anyone else. Your information is only shared with our delivery companies for the purpose of delivering your items.

I forgot my login password. How can I retrieve it?

You can retrieve or reset your password here and follow the instructions.

Ordering and Payment

How can I place an order?

We accept online orders made through our website or you can call us to place an order over the phone. You can place your order by calling 1300 88 23 83 during working hours. (Monday - Friday 9am - 5pm). Online orders are active 24/7.

How do I use a voucher / promo code?

Most of our promo codes have an expiry date. Expired promo codes will not work. Please make sure that the promo code is active before using it. Upon check out there will be an promo code bar that you can insert the code in. Then press OK to apply the discount.

What forms of payment does DadShop accept?

We accept Visa, MasterCard, American Express, Direct Deposit, Paypal and zipPay. We highly recommend credit card and paypal payments to ensure that your order is processed at the quickest timeframe.

What's next after I've placed my order?

Once you've placed your order, you'll receive an e-mail confirming your order details along with your tax invoice as an attachment. Once your order has been processed, depending on the "leave warehouse in" timeframe of each products, we will then pick, pack and despatch your items. Once the order has been despatched, you will received another email from us with the parcel tracking number.

What happen if I receive a delivery email without a tracking number?

90% of our orders are sent out with tracking number. Some of the items are being despatched directly from the manufacturers that normally use their own forwarding company. The items are still being tracked but we might not be able to get hold of the tracking number unless suspected lost. But 99% of the time, the item reaches the recipient safely.

I received a "Partially Shipped" email. What does that mean?

We might send out orders in batches sometimes for several reasons. You will still receive what you ordered - it just means that you will receive your order in two or more separate parcels. If you received this email, just look out for the next "Shipped" email which confirms that everything you ordered has been despatched.

I did not get any email confirmation and/or tax invoice. What should I do?

First, you might want to check your junk or spam box in case our emails were forwarded there. If it is not in your junk or spam box, you could have entered the wrong email address during check out. Do not worry - Simply ring us up or send us an email to request for one to be resent.

Can I send my orders to a few different addresses?

Each order can only be made to be delivered to just one recipient address. If you wish to send multiple items to different addresses, you will have to submit a separate order for each different addresses.

How do I cancel or change my order?

You may change details of your order or make a cancellation as long as the order is still not being despatched. Simply give us a call or send us an email. Once the item's despatched, any changes or cancellation will not be entertained. Items can still be returned to us based on our return policy.

Is it possible to have my gift wrapped?

At this point we will not be able to gift wrap our items but we can include your special message in your parcel. Simple send us an email or give us a call once you have placed your item.


How are the items delivered to me?

We use Australia Post as our main dispatch method. In certain circumstances, we may also use other courier companies like StarTrack and Courier Please.

How much do you charge for delivery?

How much do you charge for delivery? Delivery within Australia via regular post is a flat fee of $9.90. Express Post for postcodes within the next day guarantee network by Australia Post is $14.90 flat and Express Post outside of these network is $19.90 flat. Regardless the size of your order, location and amount spent on our website, you are only paying one flat postage fee per order.

How do I track the status of my order?

Once your item's shipped, you will receive an email from us with a tracking code. You can track your parcel on the following link or call 13 11 18 for Australia Post.

If your order is despatched via courier, you will receive an email that does not contain any tracking number, it just means that we're not able to get a tracking number at the time your item's despatched but rest assured that even without a tracking number, 99% of the time, the order will reach the recipient.

When will my order be despatched?

Every product has an estimated time it will take for us to pack and send. It is only an estimate as some stock might be in transit from our suppliers. For example, if a product says it 'Leave Warehouse In' 2 - 4 Days (business days) then it will take us 2 - 4 days to get our stock ready and send it out. This does not include the delivery period when the item will reach you.

Do you deliver to PO Boxes?

Yes, we deliver to PO Boxes. However if your order is being despatched via courier which require a physical address, we will get in touch with you.

Must someone be present to receive my order?

Our delivery method with Australia Post does not require any signature. Therefore, it is not necessary for you or anyone else to be home to receive the parcel. You will normally be left a pick up card for you to pick up the parcel from your nearest post office if no one is home to attend to the parcel when the delivery was made. You will also receive an email from Australia Post to give the authority to leave, follow the instruction given in the email if you wish for that to happen.

Should I be getting a tax invoice in my parcel?

We are an environmental-friendly company and try to do our bits to save paper and resources. Therefore all our tax are sent electronically to your email address when you first placed the order. If you did not receive a copy, kindly contact us.

I haven't receive my items - What do I do now?
  1. I did not receive any delivery confirmation email - please check the 'leave warehouse in' period for your items first and then allow the maximum of days it takes for Australia Post to deliver your item. If it still passes the estimated time it should take to reach you, feel free to give us a call or send us an email.
  2. I received the delivery confirmation email - you may do your own tracking to see where your items are based on the tracking number and instruction provided in the email. Please note that Australia Post might take up to 1 working day to update the most current status of your order. If you found out that your item is currently at a depot in your area, chances are it is on the way to your designated address. If by any chance that the tracking number does not work or there is no status being updated at all, feel free to give us a call or send us an email.
  3. I received a delivery confirmation email without tracking number - please check the 'leave warehouse in' period for your items first and then allow up to 5 working days for the item to be delivered to you. If it still passes the estimated time it should take to reach you, feel free to give us a call or send us an email.

Do you ship internationally?

Worldwide shipping is not available at the moment. We only deliver to Australian addresses. However, you may use an overseas billing address but the delivery address must be Australian.

Can I pick up my order from your warehouse?

Sorry at this moment we do not allow any pick up directly from our warehouse.

Exchange, Refund and Warranty

What is your refund / exchange / warranty policy?

Please refer to our Returns Policy -

If any of your questions are not being answered here. Feel free to email us at or give us a call at 1300 88 23 83. We will do our best to answer all your queries and concerns.