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There are no more items in your cartMost Popular Questions
Can you gift wrap my order?
We don't offer gift wrapping service at this point. Sorry!
How do I cancel or change my order?
You may cancel or change details of your order as long as your order has not been despatched. Most orders made before 12pm will be despatched on the same day except for Saturday and Sunday. Simply give us a call or send us an email to let us know the changes. Once your order has been despatched, we will not be able to cancel or change the order, but items can still be returned to us based on our return policy.
Do you include the price tag and invoice in my order?
We do not include invoices in our orders (it is sent as an attachment in the confirmation email) and our items do not have price tags on them. So don't worry — if you're sending someone a gift, they will not see the price tag or invoice.
When will my order be despatched?
Every product has an estimated processing time. For example, if a product indicates a processing time of 2–3, it will take us 2–3 business days to pack your order and hand it over to Australia Post or other courier companies. This does not include the delivery period. Orders placed before 11:30 am AEST on a business day are despatched on the same day for all items with 1–2 day processing time. Orders placed on Saturday and Sunday will be despatched on Monday.
I haven't received my items — what do I do now?
- Check your email. Follow the instructions in the delivery notification email we sent. The link leads to Australia Post or your courier's site to view delivery status. If you didn't receive the email after 3 business days, check your junk/spam folder, then give us a call or send us an email.
- My tracking status is not updating. If you've just received the delivery notification, give it up to 24 hours before it shows an active status. Statuses can stay the same for 2–3 days, especially at a depot in your area. If the status is stagnant for longer than 5 business days, contact Australia Post or the courier directly, or give us a call/email and we'll follow up.
- My estimated delivery timeframe has passed and I still have nothing. Give it an extra 2–3 working days — most of the time it just turns up. If it's beyond that, submit an enquiry with Australia Post at helpandsupport.auspost.com.au/s/missing-or-lost-item or call the courier. Otherwise, contact us and we'll follow up for you.
Ordering & Payment
What is your refund / exchange / warranty policy?
Please refer to our Returns Policy.
How do I use a voucher / promo code?
Most of our promo codes have an expiry date and expired codes will not work. Make sure your code is active before using it. Upon checkout there will be a promo code bar — insert the code and press OK to apply the discount.
What forms of payment does DadShop accept?
We accept Visa, MasterCard, American Express, PayPal, Google Pay, Afterpay, Zip and Klarna.
What's next after I've placed my order?
You'll receive an email confirming your order details along with your tax invoice as an attachment. Once processed (based on each product's processing time), we pick, pack and despatch your items. After despatch, you'll receive another email with your parcel tracking number.
Delivery Information
When will my order be despatched?
Every product has an estimated processing time (e.g. 2–3 business days to pack and hand over to the courier). This does not include delivery time. Orders placed before 11:30 AM on a business day are despatched same-day for items with 1–2 day processing. Saturday/Sunday orders are despatched Monday.
How are the items delivered to me?
We mainly use Australia Post. We also use Couriers Please, StarTrack, Toll IPEC, Fastway and other courier companies.
How much do you charge for delivery?
We offer zone-based flat rate shipping — order one or as many items as you like and pay the same rate within your zone. Free delivery when you spend $150 or more. View the full shipping and delivery policy here.
How do I track the status of my order?
Once your item is despatched, you'll receive an email with a tracking link. Follow the link to track delivery status.
Do you deliver to PO Boxes?
Yes, we do! However, if your order is being despatched via courier which requires a physical address, we will get in touch with you.
Must someone be present to receive my order?
No. You can request authority to leave the parcel at a secure place if you're not home. Otherwise, if no one is home and no authority to leave was given, the driver will leave a pickup card with options to collect from your nearest post office or arrange a re-delivery.
I haven't received my items — what do I do now?
- Check your email. Follow the tracking link in the delivery notification. If you haven't received that email after 3 business days, check spam first, then contact us.
- My tracking status is not updating. Allow up to 24 hours after the notification for an active status. If the status hasn't moved in 5+ business days, contact the courier or us.
- My estimated delivery timeframe has passed. Allow 2–3 extra working days. If still missing, submit an enquiry at Australia Post or contact us to follow up.
Do you ship internationally?
Worldwide shipping is not available at the moment. We only deliver to Australian addresses.
Do you do click and collect? Can I pick up my order from your warehouse?
We don't do click and collect at the moment. Sorry!
Exchange, Refund & Warranty
What is your refund / exchange / warranty policy?
Please refer to our Returns Policy.
Do you accept change of mind returns?
Absolutely! If you're unhappy with your purchase or simply change your mind (with exception of food and beverage items, personalised items and personal hygiene-related items), you have up to 100 days from the day of purchase to return the items for a refund. Items must be in their original condition, unopened and unused.
My item arrived damaged / faulty / it's a completely wrong item. What do I do?
We take extra care packing orders, but mistakes happen. Contact us within 10 business days from the day you received your parcel along with a photograph of the damaged item, and we'll either replace it or refund you. In some cases we may need you to return the item — we'll cover the return postage.
Personalised Items
What is your turnaround time?
We usually take 1–3 business days to make them, depending on the queue.
Can I change your template design?
In usual circumstances, no — but we can accommodate small tweaks. Leave the request in your order comment when you place the order, or contact us to discuss beforehand.
I made a mistake with my personalised order, can I amend it?
Get in touch with us as soon as you realise. However, if the item has already been printed or made, we won't be able to amend it — you'll need to place a new order.
Can I return a personalised item?
We made the item just for you, so we can't accept a return for change of mind. But if the item arrived damaged, faulty or completely different from what you ordered, we'll refund or replace it.
Security & Privacy
Is it safe to shop at DadShop?
When our order form asks for sensitive information (such as credit card numbers), that information is encrypted with 128-bit SSL certificate encryption. It's safe to shop with us.
What other methods can I use to place an order?
You can place your order by calling us on 1300 88 23 83 (Australia only) during working hours, Monday–Friday 9am–5pm.
Will you be able to access my credit card details after my purchase?
We do not store your credit card details on our server. All credit card information is sent directly to our merchant facility to be processed — we do not have access to this information.
What other information does DadShop collect and store?
We only collect vital information like your name, contact number, email address and delivery address to help us process and fulfil your order. We do not disclose this information to anyone else. Your information is only shared with our delivery companies for the purpose of delivering your items.
I forgot my login password. How can I retrieve it?
Retrieve or reset your password at dadshop.com.au/password-recovery and follow the instructions.