Most Popular Questions
We don’t offer gift wrapping service at this point. Sorry!
You may cancel or change details of your order as long as your order has not been despatched. Note that most orders made before 12pm will be despatched on the same day except for Saturday and Sunday. Simply give us a call or send us an email to let us know the changes. But once your order has been despatched, we will not be able to cancel or change the order but items can still be returned to us based on our return policy.
We do not include invoices in our order (it is sent as an attachment in the confirmation email) and our items do not have a price tag on them. So don’t worry, if you’re sending someone a gift, they will not see the price tag or invoice.
Every product has an estimated processing time. For example, if a product indicates a processing time of 2 – 3 then it will take us 2 – 3 business days to pack your order and hand it over to Australia Post or other courier companies. This does not include the delivery period when the item will reach you. Orders placed before 11:30 am AEST on a business day are despatched on the same day for all items with 1 – 2 days processing time. Orders placed on Saturday and Sunday will be despatched on Monday.
Check your email
The quickest way to track where your order is to follow the instructions in the delivery notification email we sent you. The link in the email would lead you to the Australia Post website or other courier companies' websites. From there you can see the status of your delivery. If you did not receive the delivery notification email from us after 3 business days, first check your junk mail or spam box and if it is still missing, feel free to give us a call or send us an email.My tracking status is not updating.
If you have just received the delivery notification email, please give it up to 24 hours before it shows an active status. Sometimes statuses stay the same for 2 – 3 days especially when they are at a depot in your area, experience tells us that chances are, it is on its way to your designated address. But if your tracking status shows a stagnant status longer than 5 business days, you can either give Australia Post or the courier company a call to get an update or we can do that for you. Just give us a call or send us an email.My estimated delivery timeframe has passed and I still have nothing.
Hang tight and try to give an extra 2 – 3 working days after the timeframe for the parcel to turn up. Most of the time, it just turns up. But if it has gone beyond those extended timeframes, you can submit an enquiry with Australia Post using this link https://helpandsupport.auspost.com.au/s/missing-or-lost-item or call up the courier company. Otherwise, give us a call or send us an email so we can follow up instead.
Ordering and Payment
What is your refund / exchange / warranty policy?Please refer to our Returns Policy - https://www.dadshop.com.au/returns-and-refunds/
How do I use a voucher / promo code?Most of our promo codes have an expiry date. Expired promo codes will not work. Please make sure that the promo code is active before using it. Upon check out there will be a promo code bar that you can insert the code in. Then press OK to apply the discount.
We accept Visa, MasterCard, American Express, Paypal, Google Pay, Afterpay, Zip and Klarna.
Once you've placed your order, you'll receive an e-mail confirming your order details along with your tax invoice as an attachment. Once your order has been processed, depending on the "processing time" of each product, we will then pick, pack and despatch your items. Once the order has been despatched, you will receive another email from us with the parcel tracking number.
Delivery
When will my order be despatched?Every product has an estimated processing time. For example, if a product indicates a processing time of 2 – 3 then it will take us 2 – 3 business days to pack your order and hand it over to Australia Post or other courier companies. This does not include the delivery period when the item will reach you. Orders placed before 11:30 AM on a business day are dispatched on the same day for all items with 1 – 2 days processing time. Orders placed on Saturday and Sunday will be despatched on Monday.
We mainly use Australia Post as our main despatch method. We also use Courier Please, Star Track, IPEC Toll, Fast Way and other courier companies.
We offer zone-based flat rate shipping, meaning you can order one or as many items as you like and pay the same rate within your zone. Free delivery when you spend $150 or more. To view our rate, read our full shipping and delivery policy here.
How do I track the status of my order?Once your item's despatched, you will receive an email from us with a tracking link. Follow the link in the email to keep track of the delivery status.
Yes, we do! However, if your order is being despatched via courier which requires a physical address, we will get in touch with you.
It is not necessary for you or anyone else to be home to receive the parcel. You can make a request to give the authority to leave the parcel at a secure place if you’re not home. But by any chance, no one is home to attend to the parcel when the delivery was made and no authority to leave was given, the delivery driver would normally leave you a pickup card with options to pick up the parcel from your nearest post office or for a re-delivery.
Check your email
The quickest way to track where your order is to follow the instructions in the delivery notification email we sent you. The link in the email would lead you to the Australia Post website or other courier companies' websites. From there you can see the status of your delivery. If you did not receive the delivery notification email from us after 3 business days, first check your junk mail or spam box and if it is still missing, feel free to give us a call or send us an email.My tracking status is not updating.
If you have just received the delivery notification email, please give it up to 24 hours before it shows an active status. Sometimes statuses stay the same for 2 – 3 days especially when they are at a depot in your area, experience tells us that chances are, it is on its way to your designated address. But if your tracking status shows a stagnant status longer than 5 business days, you can either give Australia Post or the courier company a call to get an update or we can do that for you. Just give us a call or send us an email.My estimated delivery timeframe has passed and I still have nothing.
Hang tight and try to give an extra 2 – 3 working days after the timeframe for the parcel to turn up. Most of the time, it just turns up. But if it has gone beyond those extended timeframes, you can submit an enquiry with Australia Post using this link https://helpandsupport.auspost.com.au/s/missing-or-lost-item or call up the courier company. Otherwise, give us a call or send us an email so we can follow up instead.
Worldwide shipping is not available at the moment. We only deliver to Australian addresses.
We don’t do click and collect at the moment. Sorry!
Exchange, Refund and Warranty
What is your refund / exchange / warranty policy?Please refer to our Returns Policy - https://www.dadshop.com.au/returns-and-refunds/
Absolutely! If you are unhappy with your purchase or simply change your mind (with exception of food and beverage items, personalised items and personal hygiene-related items), you have up to 100 days from the day of your purchase to return the items for a refund of the price of the items. All we ask is that the items are in their original condition as received, unopened and unused.
We take extra care in packing our orders but sometimes mistakes or mishaps do happen. Just get in contact with us within 10 business days (from the day you received your parcel) along with a photograph of the damaged item and we’ll either replace the item or give you your money back. In some circumstances, we might need you to return the items to us but we will take care of the return postage fee.
Personalised Items
What is your turnaround time?We usually take 1 – 3 business days to make them depending on the queue.
In usual circumstances, we would say no. But we can accommodate some small tweaks if requested. Leave the request in your order comment when you place the order or get in contact with us to discuss it beforehand.
You should get in touch with us as soon as you realised that you have made a mistake. However, if the item has been printed or made, we will not be able to amend it. You will have to make a new order.
We made the item just for you so we can’t accept a return if you simply change your mind. But if the item arrived damaged, faulty or completely different from what you ordered, we are happy to make a refund or replace it for you.
Security and Privacy
Is it safe to shop at DadShop?When our order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with the highest level of encryption which is 128 BIT SSL Certificate Encryption. It's safe to shop with us.
You can place your order by calling us at 1300 88 23 83 (Australia only) during working hours. (Monday - Friday 9am - 5pm).
We do not store your credit card details on our server at all. All credit card information is being sent directly to our merchant facility to be processed and we do not have access to this information.
We only collect vital information like your name, contact number, email address and delivery address to help us process and fulfil your order. We do not disclose any of this information to anyone else. Your information is only shared with our delivery companies for the purpose of delivering your items.
I forgot my login password. How can I retrieve it?You can retrieve or reset your password here and follow the instructions.
www.dadshop.com.au/password-recovery