Exchange and Refund

For any exchange or refund, simply return the item to us within 14 days after the purchase. Item MUST be returned to DadShop unused and undamaged, and in its original packaging and condition. Late returns will not be entertained.

Please return items to the following address:

DadShop - Return
PO BOX 1113
Parramatta
NSW 2124

You are advised to use a reliable method of postage; registered post recommended. DadShop is not responsible for loss or damaged item in transit.

We will send you an email to notify you that we have received your returned item. The replacement items will be dispatched within 1 - 7 working days subject to availability. Refunds will be credited to your credit card within 3 - 5 working days.

DadShop has the right to refuse an exchange or refund request if the item received is not in good order as described above or later than 14 days.

Wrong Size

A flat rate postage cost of $9.90 applies for any size exchange. Customer is responsible for the postage cost when returning the item back to our warehouse. We do not process any monetary refund for incorrect size returns.

Faulty, Lost or Damaged Item/ Wrong Item

Here in DadShop, we do our best to make sure that our items are in perfect condition before dispatching them. However, if you find that the items sent to you are faulty or damaged, please send an email to orders@dadshop.com.au before returning the faulty item. Items will be examined upon return of the item.

If you suspect that your item is lost in transit, you must notify us in a detailed email as soon as possible in order for us to track the item or to lodge a report for the loss.

For any loss, faulty and damaged item, you will have the choice of getting an exchange for the same item or item of the same value or a full refund of the item excluding delivery fee. All faulty and damage items must be reported within 7 of receiving the item.

Return shipping for faulty and damaged item will be absorbed by DadShop. Please include a receipt for the postage in your parcel and we will refund you the postage cost by crediting the cost back to your credit card or paypal (depending on the method of your payment) if they are determined faulty. A maximum of $15 postage applies. Customer will have to bear the additional postage cost above $15.

Unwanted Returns

In special circumstances, the return of saleable (non faulty) stock may be permitted. A restocking charge of 20% applies + delivery costs back to us (paid by customer). This will be debited to the returning customer's account - i.e. the credit will be issued at 80% of the original invoice price, less the cost of the return freight.

Items on Sale, Custom / Personalised Products

Strictly no refunds for items on sale or custom made / personalised products. We do not accept returns for briefs/ trunks or boxers due to hygiene reasons.

Warranty

You should retain any warranty information or packaging of the product you received. Follow the instruction of the product manufacturer in any case of fault or consult the manufacturers for repair and replacement policy.