Returns Policy

Exchange and Returns

We allow up to 30 days for change of mind exchange or returns from the day the order is placed. The items have to be in its original condition as received, unopened and unused. All exchange or returns has to be reported to us first via email or phone call within 7 days after the recipient has received the item. After which your intention has been acknowledged, simply return the item to us to the address below.

Please return items to the following address:

DadShop - Return
PO BOX 717
Stanhope Gardens
NSW 2768

You are advised to use a reliable method of postage; registered post recommended. DadShop is not responsible for loss or damaged item in transit.

We will send you an email to notify you that we have received your returned item. The replacement items will be dispatched within 1 - 7 working days subject to availability. Refunds will be credited to your credit card or paypal (based on the method of payment made for the order) within 3 - 5 working days.

DadShop has the right to refuse an exchange or refund request if

1. The intention to return for an exchange or refund were not initiated within 30 days from the day the order is placed.
2. The item received is damaged, used and/or without its original packaging.
3. The item was returned without informing us first either by phone or email.

Change of Mind

A restocking fee of 10% applies for all change of mind returns. Customer is responsible for the postage cost. Refund will be debited to the returning customer's account - i.e. the credit will be issued at 90% off the original invoice price less postage fee.

Alternatively we offer a 100% refund in terms of store credit excluding postage fee. Store credit will be issued in a form of a voucher and is valid for one year and transferable.

Item MUST be returned to us unopened, unused and undamaged as well as in its original packaging and condition. We reserves the right to refuse a refund if the item received is not in the condition as described above.

Wrong Size

A flat rate postage cost of $9.90 applies for any size exchange. Customer is responsible for the postage cost when returning the item back to our warehouse. We do not process any monetary refund for incorrect size returns.

Faulty, Lost, Damaged or Wrong Item Received

At DadShop, we do our best to make sure that our items are in perfect condition before despatching them. However, if you find that the items sent to you are wrong, faulty or damaged, please send an email to or call 1300 88 23 83 before returning the faulty item. We will try our best to troubleshoot the problem first before determining if the items needed to be returned at all. All Items returned will be examined before refund is made. We reserves the right to refuse a refund if the items returned were found not faulty or damaged as claimed.

If you suspect that your item is lost in transit, you must notify us in a detailed email as soon as possible in order for us to track the item or to lodge a report for the loss. We will try out best to retrieve the items but DadShop will not be responsible for the loss.

If the item you received is packed wrongly - completely different from what you ordered, we will resend the item to your nominated address at no charge. For any faulty or damaged item, you will have the choice of getting an exchange for the same item or item of the same value or a full refund of the item excluding delivery fee. All wrong, faulty and damaged items must be reported within 7 days of receiving the item.

Return shipping for wrong, faulty and damaged item will be absorbed by DadShop. Please include a receipt for the postage in your parcel and we will refund you the postage cost by crediting the cost back to your credit card or paypal (depending on the method of your payment) if they are determined faulty. A maximum of $15 postage applies. Customer will have to bear the additional postage cost above $15.

Personal Hygiene Related Products, Custom / Personalised Products

Strictly no refunds for items that is personal hygiene related such as socks, undergarment, shaver, etc used or unused. We also do not accept any change of mind returns for custom made / personalised products.

Warranty

You should retain any warranty information or packaging of the product you received. Follow the instruction of the product manufacturer in any case of fault or consult the manufacturers for repair and replacement policy. Warranty of products is with the manufacturer and not DadShop.